Dot & Co has seen an increase in customers without prior experience in creating wooden signs with vinyl stencils. Dot & CO values small class sizes of 4-6 customers per instructor to provide a more hands-on approach. With the increase in customers who require training, more instructors would be required per class to provide hands-on support. Dot & Co is not prepared to hire additional employees at this time.

After a careful analysis of the problem, my recommendation was an eLearning module. Customers will complete this course in its entirety at the beginning of the first class. While the module is being completed by the new customers, Dot & Co instructors will be able to begin class with more experienced, returning customers. Once the new customers have completed this course, they will join the class and receive tailored support.

During New Leaf Healthcare's last quarterly fire safety drill, many employees, regardless of how long they were employeed at the hospital, did not remember how to respond to a fire, or how to extinguish a fire by choosing the correct fire extinguisher.

After a careful analysis of the problem, my recommendation was a scenario-based eLearning module. Employees will be able to complete this self-paced module when they have a break between rounds and other daily responsibilities.