My Design Process
Consult
Collaborate with stakeholders and subject matter experts to understand their needs, create clear learning objectives, and create a roadmap that will bridge knowledge gaps.
Design
I use backward planning to communicate project timelines. Create a design document that provides a high-level overview of the project and a storyboard that details visuals, scripting and interactions, and then submit to stakeholders for review and revision.
Develop
Using the approved planning documents, I develop deliverables that go through multiple rounds of review with SME's and stakeholders. Edits are made based on review comments, and the final approved deliverable is published.
Evaluate
After implementation, I monitor and evaluate learning outcomes to ensure that the desired behavior change or knowledge gap has been met. I collect data and make additional revisions to training as needed.
Testimonials
"Great job on the Mobile Activation Repair curriculum redesign proposal! I like how you were able to adapt learning best practices to support our call center environment. The redesign will make our new hire program more effective!"
-Preston Wells
Director of L&D
Charter Communications
"Erin completed updates to New Hire Training to support our Performance-First initiative. She designed and developed a pilot episode that eliminates hand-holding and enables new hires to solve real-life scenarios on their own by utilizing the tools given to them to perform their jobs."
-L&D Weekly Wins
"Erin traveled to Kansas City to pilot the first of many new episodes for the new hire training redesign. It was a resounding success with new hires expressing how much they liked the content. The new hire said that they felt challenged but not frustrated because they knew they could rely on our knowledge management system for solutions. This training sets the new hires up for success and helps them gain confidence in their work. Congratulations on a job well done!"
-L&D Weekly Wins
"Great job preparing for our trip to Kansas City. Well laid out agenda. The surveys you prepared for the focus groups will help you dive into trends we may not see without the surveys."
-Preston Wells
Director of L&D
Charter Communications
"Thank you for your energy and commitment to planning a great Employee Expereience event for our team. Thank you for creating some fun for the team- it was great to take a break from what has been a very busy period for our department. Well done!"
-Joy Sivec
Sr. Director of L&D
Charter Communications
"I echo Joy's comment. I know the teams really appreciate these events and a way to take a break from the whirwind! Thank you for the effort and time it took to plan and make the event happen!"
-Greg York
VP Learning Solutions
Charter Communications
"Thank you for creating and publishing the first Mobile Activation Repair checkpoints, and in record time no less! They have turned out amazing and I cannot wait to see the impact they are sure to have."
-Ricky Guynup
Manager of Learning Delivery
Charter Communications
"We've been telling you all along that you're doing an amazing job, but Spectrum Mobile Customer Service being named #1 by JD Power is 100% because of you and your hard work!!"
-Ricky Guynup
Manager of Learning Delivery
Charter Communications
Site visit to pilot the Mobile New Hire Training redesign and gather feedback from various SME's and stakeholders